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Enquiries and Complaints
Tenants may contact any of the management personnel.

The Woodlands House Rules
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Contractors
Commissioned by the Tenant to do work within the Tenant's premises are only permitted to work during normal office hours. Should a Tenant require work outside of these times the Operation Manager must be notified and the relevant clearance obtained. Please note: unauthorised contractors will be denied access to The Woodlands.

Common Areas  
For the purposes of this document the term "common areas" shall include but not be limited to the gardens, roadways, yards, passages, parking areas, entrances, exits, non dedicated toilets, stairways and all other amenities provided by the Lessor for general use by the Tenants at The Woodlands.
The common areas will at all times be subject to the exclusive control and management of the Lessor via its appointed Managing Agent. The Lessor shall have the right to establish, modify and enforce by written notice to the Lessee, rules and regulations with respect thereto and generally to do or perform such other acts in and to the common areas as appropriate.
     
Social Functions  
From time to time Tenants have social functions to which a number of visitors are invited. Kindly inform the Operations Manager timeously so that he can brief Security. He needs to know when the event will be taking place, the number of expected guests and whether or not additional parking will be required. Towards the end of each year there are a number of Christmas functions that take place at different locations around The Woodlands. Please ensure that you "book" your location by informing The Operations Manager. Marquees are permissible in certain areas.
Tenants are requested to ensure that their social functions do not adversely affect the other Tenants, and are reminded that their visitors must adhere to the same rules regarding the common areas and Game Park.

Parking  
Tenants must refer to their specific agreement of lease with the Landlord regarding parking at The Woodlands. Each Tenant's management must ensure that the parking as allocated in the Lease is used appropriately. Parking is only allowed in the demarcated areas on the Woodlands. Tenants and or visitors parking on the pavements will have their vehicles wheel clamped. To have a vehicle unclamped or to report an illegal parker please call the Management Office.      

Speed Limit  
Tenants must refer to the House Rules issued by the Landlord regarding the speed limit at The Woodlands.

Tenants attention is drawn to the speed humps at various locations in the Woodlands. These humps were designed to be comfortably ridden over at the speed limit. Higher speed may result in damage to cars with low ground clearance. Humps are accompanied by bollards at each end to prevent motorists from driving around the traffic pacifier.
     
Elevators  
The elevators are provided for the benefit of the Tenants and their clients. Tenants should contact the Management should they need to make excessive temporary use of the elevators. This will enable early notification of the other Tenants in the Building. Very heavy items such as safes may not be transported in a lift without the Operation Managers approval. Each elevator car is equipped with an emergency button that is linked via the cellular network to the Management Office, the Main Gate and Otis. In order to activate this distress signal the emergency button must be held down for more than ten seconds.

Air Conditioning  
All the air conditioning at The Woodlands is maintained and serviced by trained onsite technicians. Please report any problems to the Management office and a technician will be dispatched (normally within half an hour). Please note that Tenants are not permitted to contract any other air-conditioning company or technician to work on these machines.

The onsite technicians are easily identified by their black or red "ELMEC" T-shirts. Tenants are alerted to the fact that in the past unauthorised people have gained access to Tenants premises by claiming to be air conditioning technicians. If in any doubt as to the bona fides of a person calling at your office contact the Management office for confirmation or to alert security.